FAQ

Do you deliver?

Yes! We service all of DFW and are willing to travel outside of DFW as well.

How do I book?

Fill out our Inquiry Form here. We will get back to you as soon as possible. Inquiry forms sent over the weekend may have a delayed response time, due to the fact that is our busiest time of the week.

How do I hang a grab and go?

 Every grab and go garland includes instructions an install kit with everything you need! 

Can I customize my balloons?

Yes! You pick the balloon colors for garlands, font and balloon/tassel color for helium options, etc.

 

What type of balloons do you use?

100% biodegradable latex balloons as well as mylar foil balloons. We use the highest quality balloon available. The latex balloons are coated with a ”hi shine” that extends the life of the balloon.

 

How long will the garland last?

POP! uses only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. Balloon installations last anywhere from 1 day to 3 months depending on the conditions (Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations.) Helium and mylar balloons are very sensitive to extreme heat and cold, meaning that the lifespan of your balloons could be affected by the temperature of your house or the weather outside.

We will replace anything we pop in transportation or during setup.

 

What is your cancellation policy?

All deposits made to hold the date of your event are non-refundable. In the event that your event is cancelled, a credit will be held on your account and be transferred to your rescheduled event.

 

Do you come back and take down the installation?

Once the event has ended, the tear down of your arrangement is the responsibility of the client. If you are interested in us coming back to remove the balloons and command hooks, this can be provided at an additional charge. Please mention “tear down services” when you inquire.

 

How long in advance do I need to book?

Our custom creation planning and color matching to your event takes time; so the sooner you can book, the better! We strongly suggest booking at least two weeks in advance. If you have an event date and venue but are not exactly sure what type of balloon décor you would like yet, you can reserve your date with a $50 deposit. This will be credited to your balance and we can sort out details later!

 

 

Disclaimer

POP! Fort Worth cannot guarantee your balloons will last once they have been delivered or picked up. Toddlers, tree branches, brick walls, hot cars, and nails are just a few examples of things that can pop your latex or helium balloons. Once delivered, POP! Fort Worth is not held responsible for any balloons that are popped, stolen, lost, poked or let go of. If WE pop your balloon, it will be replaced at no charge or a refund will be issued if we're unable to get a replacement in time.